Our Toner and Ink Cartridge Products

The difference between OEM, Compatible and Remanufactured Ink and Toner Cartridges

OEM Toner and Ink Cartridge

Original Equipment Manufacturer (“OEM”) cartridges are brand new toner cartridges bearing the original brand names, such as HP, Lexmark, Brother, Canon, etc.

COMPATIBLE Toner and Ink Cartridge

Compatible laser toner cartridges are generally new toner cartridges manufactured by third-parties to meet or exceed OEM specifications. Compatible cartridges generally contain new components and are an economical alternative to expensive name brand cartridges.

REMANUFACTURED Toner and Ink Cartridge

Remanufactured cartridges are an economical alternative to expensive name brand OEM cartridges. These cartridges are professionally remanufactured and recycled to meet OEM specifications of quality and reliability. Typically, remanufacturing involves disassembling, inspecting, cleaning, replacing parts, reassembling, and filling with toner. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.

Why Buy Remanufactured Toner and Ink Cartridges?

These words are seductive to the environmentally conscious purchasers among us. But what are they? What do they mean? Knowing the answer may make the difference in clinching a contract with this type of buyer.

Remanufacturing is the process of restoring worn and discarded durable products to like-new condition. This discarded product, or core, is collected by either the company that originally manufactured the good or by an independent remanufacture. Once the product has been restored to its original condition or performance, it is sold to consumers as a remanufactured good.

In contrast to recycling, which converts the collected product back into raw material to be used to manufacture an original product, remanufacturing recaptures large fractions of all the resources that go into a product’s manufacture. Traditional recycling does not capture the value added, meaning cost of labor, energy, capital and manufacturing operations, which is the largest element of the product’s cost, therefore reducing a product to its element value. Recycling also requires added labor, energy and processing capital to turn the raw material back into a new product. Remanufacturing on the other hand captures much of the value added to the original product.

Although recycling of toner cartridges has a number of benefits, remanufacturing is a superior choice, both environmentally and economically. In most cases, plastic recycling has not proven to be economically viable. Toner cartridges are particularly difficult to recycle because they are composed of several different types of plastic and must be completely dismantled and sorted. In addition, the cartridges are dirty, dusted with toner and contain non-plastic components which required disposal. Remanufacturing, on the other hand, calls for cartridges to be cleaned, and restored. The majority of the original plastic parts are reused.

The cartridge remanufacturing industry provides numerous benefits to the communities it serves.

For every cartridge that is remanufactured, approximately 2.5 pounds of plastic is withheld from the waste stream. The plastic used in a typical cartridge is industrial grade and takes approximately 1,000 years to decompose.

The manufacturing process involved in making a new cartridge requires the burning of fossil fuel, specifically oil or natural gas. On average three quarts of oil are burned to make each new cartridge.

As an industry, we conserve more oil in each seven-month period than was spilled into Alaska’s Prince William Sound by Exxon Valdez in 1989.

The EPA has determined that landfills in many states are dangerously close to capacity. Nineteen states will reach capacity in less than a decade. The remanufacturing industry saves 73.5 million pounds per year from landfills.

The general public’s understanding and lack of recognition of the remanufacturing industry is a barrier remanufactures must overcome. Our ability to promote the industry and explain to the public why remanufacturing is the ultimate form of recycling will be a key factor to our continued growth and expansion.

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Shipping Information

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Warranties

Toner Cartridges / Ink Cartridges

Are guaranteed to be free of defects in material and workmanship. If you ever experience a defective or unsatisfactory product, we will replace it or refund the full purchase price. We also guarantee that, under normal use and subject to the conditions stated below, our remanufactured and compatible cartridges, toner, drum, ink, ribbon, and thermal transfer ribbon will not cause damage, abnormal wear or deterioration to any Printer, Fax, or Copier providing the equipment is operated within manufacturer’s specifications. In the unlikely event that a defective product causes your Printer, Fax or Copier to fail, whether within the manufacturer’s warranty period or after, we will perform the necessary service and repair free of charge. To obtain service please call 661-589-7896. Our liability under this warranty shall be limited to replacement or reimbursement as provided above. This warranty is exclusive and in lieu of all other warranties, expressed, or implied including warranties or merchantability and fitness for a particular purpose.

Printer / Copier / Fax Machine

New O.E.M. units are warranted by that manufacturer and have to be taken to an Authorized Service Center. All Refurbished units are warranted by that manufacturer.

Will using your ink and toner cartridges void my warranty?

The Original Equipment Manufacturer (O.E.M) cannot void your equipment warranty for using Non-OEM cartridges. In fact, there are laws preventing manufacturers from doing just that. This is because the brand of supplies you purchase is your decision. DO NOT be taken advantage of – You are not required by any machine manufacturers warranty to use only its brand. Our cartridges are manufactured and guaranteed to work within the tolerances and specifications of your machine.

Please take a moment and read the Magnuson-Moss warranty Improvement Act. We believe that it is very important for you to understand this law because some manufacturers attempt to scare consumers into thinking they can only buy the manufacturer’s replacement cartridge.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer
Product Warranties 15 Section 2302

Ï(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

  1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
  2. the Commission finds that such a waiver is in the public interest.
    This is your lifesaver for purchasing your inkjet cartridges at wholesale prices. Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

Return Policy

All Returns are subject to approval and to a 18% restocking fee.

OEM Products

All OEM Products returned unopened within 5 days from date of purchase will be assessed a 18% restocking fee.

Remanufactured Products

If a product did not perform to your satisfaction you can return the unused portion of the product for replacement within 90 days of purchase.

Compatible Toner / Ink Cartridges

We will gladly give you a full refund on unopened compatible toner and/or ink cartridges purchased up to 10 days ago.

A Return Authorization (RA) Number must be obtained before any products can be return. Call 661-589-7896 for RA Number and return instructions. Returns will not be accepted without a RA Number.

Printer / Copier / Fax Machines

Any in stock unit may be returned up to 5 days after receipt of product, provided that all boxes, manuals, software or accessories are included. Items with missing boxes, manuals, software or accessories will be exchanged only, when the components are returned, and/or will be subject to a 18% restocking fee. Items without intact UPC Barcodes are not returnable. All Special Order units are subject to a 18% restocking fee. Shipping is paid by customer. All Special Order parts are not returnable or refundable.

Labor

Not refundable.